Welcome to Velvet Vogue! We are committed to delivering your orders safely, quickly, and transparently. Please review our shipping policy below.
📦 Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email confirmation once your order has been processed.
🚚 Shipping Time
Standard Delivery: 12–14 business days
Delivery time may vary depending on:
- Your location
- Shipping carrier
- Seasonal demand
- Weather conditions
📍 Order Tracking
Once your order ships, you will receive:
- A tracking number via email
- A direct tracking link
You can also track your order anytime on our Track Your Order page.
⚠️ Delayed or Lost Packages
If your package is delayed:
- Please allow 3–5 extra business days before contacting us.
If your package is lost in transit, we will:
✔ Reship your order OR
✔ Issue a full refund
Your satisfaction is our priority.
📮 Incorrect Shipping Address
Please double-check your shipping address before placing your order.
If the address provided is incorrect and the package is returned or lost:
- Additional shipping charges may apply for reshipment.
📧 Need Help? Contact Us
If you have any shipping-related questions, reach us at:
📩 info.velvetvogue.store@gmail.com
Or visit our Contact Us page.
✨ Velvet Vogue Promise
We aim to provide a smooth, reliable, and stress-free shopping experience from checkout to delivery.