Frequently Asked Questions

Detailed product dimensions, materials, and weight specifications are provided on every product page under the "Product Details & Specifications" accordion just below the Add to Bag button. For jewellery, chain lengths and drop measurements are listed in the product highlights.

When viewing a product with multiple options (such as metal tone, clip size, or colorway), select your preferred variation using the interactive option buttons. The product gallery and live pricing update automatically to match your selection before you add the item to your bag.

To preserve the luster of pearl, gold-tone, and silver-tone finishes, keep pieces away from direct water, perfumes, and chemical lotions. Store jewellery in a dry pouch or box when not in use, and gently wipe surfaces with a soft, clean cloth.

Because our fulfilment system processes orders promptly to ensure quick transit, modification or cancellation requests must be submitted as soon as possible after checkout. Please visit our Contact Us page immediately with your order ID. If the parcel has already been prepared or dispatched by the fulfilment facility, cancellation may no longer be possible and will need to be processed as a standard return.

Immediately upon completing checkout, an Order Confirmation page displays your order number and summary. We also transmit a confirmation receipt to the email address entered during checkout. You can also view recent orders anytime in My Account.

We support secure payments through authorized merchant gateways displayed at checkout. All transactions are protected by 256-bit SSL encryption. We never store complete payment card credentials on our servers.

All prices and checkout charges are displayed and processed in US Dollars (USD). If purchasing from an international bank card, your issuing bank will apply standard exchange rates.

We currently deliver throughout the United States. Deliveries are carried out via domestic and international postal partners with tracked door-to-door delivery.

Once your order ships, you can monitor its progress anytime on our dedicated Track Order page (/track-order/). Simply enter your Order ID and billing email to view live carrier status checkpoints.

Yes. Because Velvet Vogue Store sources pieces from specialized fulfilment facilities to guarantee prompt dispatch, multi-item orders containing different product types (e.g. fine pearl earrings and a structured tote) may occasionally ship in separate parcels. Each package will receive its own individual tracking number.

To initiate a return, reach out to our team via the Contact Us form within 14 days of receiving your parcel. Include your Order ID, the item you wish to return, and the reason. Our team will provide the appropriate return authorization and dispatch instructions.

If any piece arrives damaged, defective, or noticeably different from your order, please notify us within 48 hours of delivery. Include clear photographs of the defect and outer packaging so we can promptly arrange a free replacement or complete refund.

Navigate to My Account and click the "Lost your password?" link below the login form. Enter your registered email address or username, and you will receive a secure password reset link in your inbox.

No, an account is completely optional. You can checkout seamlessly as a guest. Creating an account allows you to view past purchases, manage saved delivery addresses, and track shipments more easily.